Politique d’expédition

At KITCHENDREAMSLIMITED, we aim to deliver your order as quickly and safely as possible. Please read our Shipping Policy below for information about delivery times, shipping areas, and order processing.

1. Shipping Area

We currently ship within the United Kingdom and United States.

2. Estimated Delivery Times

  • United Kingdom: 3–5 business days

  • United States: 3–5 business days

Please note that delivery times are estimates only and may vary due to customs clearance, weather conditions, carrier delays, peak seasons, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery location, unless a free shipping promotion is being offered.

Any applicable shipping charges will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your kitchen gadget order has been dispatched, you will receive a shipping confirmation email.

Where available, this email will include tracking information so you can monitor the progress of your delivery.

5. Delivery Address

Please ensure your delivery address is accurate and complete before placing your order.

We cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

6. Missed Deliveries

If delivery cannot be completed because no one is available to receive the order, the courier may:

  • Leave the parcel in a safe place (where appropriate)

  • Leave a delivery card with further instructions

  • Attempt redelivery

  • Take the parcel to a local depot or collection point

Please follow the courier’s instructions to arrange redelivery or collection if necessary.

7. Damaged or Missing Items

Please inspect your order as soon as it arrives.

If your order is:

  • Damaged during transit

  • Missing items

  • Incorrect

please contact us within 48 hours of delivery at support@kitchendreams.shop.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photographs of any damage (if applicable)

8. Delivery Delays

While we work hard to meet our estimated delivery times, delays can occasionally occur due to circumstances beyond our control.

We appreciate your patience and will keep you informed if we become aware of any significant delays affecting your order.

9. Contact Us

If you have any questions about shipping or your order, please contact us:

Company Name: KITCHEN DREAMS LTD

Store Name: KITCHENDREAMSLIMITED

📍 Address: 97 Shielhill Crescent, Aberdeen, Aberdeenshire, AB23 8FN, United Kingdom

✉ Email: support@kitchendreams.shop

Our customer support team is happy to assist you with any questions regarding your delivery.