Refund policy

At KITCHENDREAMSLIMITED, customer satisfaction is our top priority. Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below. This policy applies to all orders within the United Kingdom and United States.

  1. 30-Day Return Window You may request a return within 30 days of receiving your order. To be eligible for a return:

  • Kitchen gadgets must be unused, undamaged, and in their original condition

  • All original components and packaging must remain intact

  • Proof of purchase (order number or receipt) is required

Items that do not meet these conditions may not be accepted.

  1. How to Start a Return To initiate a return, please contact our support team at support@kitchendreams.shop Once your request is approved, we will send you:

  • Return instructions

  • A return shipping label (if applicable)

Please note: Returns sent without prior approval will not be accepted.

  1. Damaged, Defective, or Incorrect Items Please inspect your order immediately upon delivery. If you receive:

  • A damaged item

  • A defective kitchen gadget

  • The wrong item

Contact us within 48 hours of delivery at support@kitchendreams.shop with photos of the issue. We will review the case and provide a suitable solution as quickly as possible.

  1. Exchanges We offer exchanges only for:

  • Damaged or defective items

  • Incorrect items received

Exchanges are subject to product availability. Delivery times for exchanged items may vary depending on your location.

  1. No Restocking Fees KITCHEN DREAMS LTD does not charge any restocking fees. You will not be penalized for returning an eligible item.

  2. Refund Process Once we receive and inspect your return, we will notify you of the refund status. If approved:

  • Refunds are issued to the original payment method

  • Processing time: 5–7 business days

  • Maximum refund time: up to 7 business days after approval

Please note that your bank or payment provider may take additional time to post the refund.

  1. Discounts & Promotions Refunds will not be issued for discounts or promo codes that were not applied at checkout. Discounts must be used at the time of purchase and cannot be applied retroactively.

Customer Support For any inquiries or assistance: Company Name: KITCHEN DREAMS LTD Store Name: KITCHENDREAMSLIMITED

Address: 97 Shielhill Crescent, Aberdeen, Aberdeenshire, AB23 8FN, United Kingdom

Email: support@kitchendreams.shop

Our team is available to provide support and ensure a smooth shopping experience.